How I work

On what you have. In small steps. On a separate account. For time worked. With a note after every change.

Six principles

On what you have. I do not rebuild systems from scratch. I fix and extend what works.
In small steps. Every change checked, with a backup and a way back.
On a separate account. Named access, only to what is needed. Handed back at the end.

In plain language. Options with pros and cons instead of one right answer. No jargon unless you want it.
For time worked. Single jobs, blocks of hours or ongoing support. Quoted per case.
With notes. I write down what I did and why, so the next person does not start from zero.

Quoted after a call, depending on scope. All amounts net, VAT invoice.

A single change
Quoted up front, delivered within days. For companies with one thing to sort out.
A block of hours
Hours paid up front, valid for a few months. For companies that come back every few weeks.
Ongoing support
A monthly pool of hours, a response time in the contract, a quarterly review. For companies that want someone on hand.
A fixed-price project
An integration, a migration, a larger change. Scope in writing after analysis, a deposit before the start.
System review
One-off, with a report and a quote for the fixes.
Free pre-AI audit
10 checks without access to the system. Up to 4 a month.

A separate, named account in every system. No shared logins. You can switch it off at any time.
Multi-factor authentication on every account I use.
Passwords in a password manager, never in email or chat.

Changes on a copy first (sandbox), then in production. For small changes: a backup and a way back.
A non-disclosure agreement on request before the first access. A data processing agreement where the GDPR requires it.
At the end of our work I hand back access and an inventory of what is where.

You raise an issue
Email, form or a message on Teams. In plain words, no technical names needed.
I confirm and quote
Within one business day: what I will do, how long it takes, when it will be ready.
I do the work
On a copy, then in production. If something turns out bigger than it looked, I say so before exceeding the quote.
I show and write it down
A short note on what changed and how to use it. An entry in the documentation on your side.

For a company that needs a few hours a month, what counts is response time, cost and whether anyone remembers your system.

	By the hour (me)	Implementation partner	In-house administrator	Nobody
Small changes	Within days, no project needed	Often below their threshold, they wait for a “bigger job”	Straight away	Wait for months
Monthly cost	As many hours as you need	Minimum packages, higher rates	A full salary, regardless of workload	Nothing, until the first outage
Who knows your system	One person, the same one every time	Rotating consultants	One person, risk of them leaving	Nobody
Integrations and website	Salesforce, WordPress, Outlook, Google: one person	Usually Salesforce only	Depends on the person	—
Large projects	Smaller projects myself; on large ones I work alongside a partner	Yes, that is their speciality	Usually with outside help	—
When they leave	Documentation and access stay with you	Project documentation	Knowledge often leaves with the person	—

How do you bill time?

In half-hour blocks, with a list of work done on the invoice or in the monthly report. A one-hour minimum for a single job.

Do we sign a contract?

For ongoing support and projects, yes: scope, response time, confidentiality, personal data. For single jobs, confirmation by email is enough.

What if we need something urgently?

With ongoing support I handle urgent issues the same day. Outside support I try to help, but I do not promise a deadline I cannot keep.

Do you work remotely?

Yes, fully remote. On-site meetings for larger projects, by arrangement.

What happens when we stop working together?

I hand back access and leave the documentation and a system inventory. The next person does not start from zero.

Have Salesforce and a list of things that are waiting? Tell me what needs doing.

I reply within one business day. The first call is free of obligation.